Question 1

What is VaultNet Defense?

Accepted Answer

VaultNet Defense is a military-grade cybersecurity platform that provides autonomous threat detection, real-time network protection, and quantum-level encryption. Our AI-powered system protects businesses from cyber threats 24/7 without requiring constant human oversight.

Question 2

Who should use VaultNet Defense?

Accepted Answer

VaultNet Defense is designed for businesses of all sizes, from startups to enterprises. It's particularly valuable for companies handling sensitive data, financial institutions, healthcare providers, e-commerce platforms, and any organization that needs robust cybersecurity protection.

Question 3

How is VaultNet different from traditional antivirus software?

Accepted Answer

Unlike traditional antivirus that relies on signature-based detection, VaultNet uses AI-powered behavioral analysis to detect zero-day threats, provides real-time network monitoring, automatic threat isolation, and quantum-grade encryption. It's a comprehensive defense system, not just endpoint protection.

Question 4

Is VaultNet Defense cloud-based or on-premise?

Accepted Answer

VaultNet Defense offers both cloud-based and hybrid deployment options. Our cloud solution provides instant setup and automatic updates, while hybrid deployment gives you control over sensitive data while leveraging our cloud infrastructure for threat intelligence.

Question 5

What pricing plans do you offer?

Accepted Answer

We offer four main plans: Basic ($199/month for individuals and small teams), Startup ($1,399/month for small businesses), Enterprise ($4,999/month for large organizations), and Global (custom pricing for Fortune 500 companies and governments). Each plan includes different features and support levels. Visit our pricing page for detailed comparisons.

Question 6

Is there a free trial available?

Accepted Answer

Yes! We offer a 14-day free trial with full access to all features. No credit card required. You can test VaultNet Defense in your environment and see the results before committing to a paid plan.

Question 7

Can I upgrade or downgrade my plan?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades will apply at the start of your next billing cycle. Any unused credits from upgrades will be prorated.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), wire transfers for enterprise customers, and annual invoicing for qualified businesses. All payments are processed securely through industry-standard payment processors.

Question 9

Do you offer discounts for annual billing?

Accepted Answer

Yes! Annual billing saves you 20% compared to monthly billing. For example, our Basic plan costs $1,910/year (equivalent to $159/month) instead of $199/month. Our Startup plan costs $13,430/year ($1,119/month) instead of $1,399/month. Enterprise customers can discuss custom billing arrangements.

Question 10

What technologies does VaultNet use?

Accepted Answer

VaultNet Defense combines AI/ML for threat detection, quantum-inspired encryption algorithms, real-time network monitoring, behavioral analysis, and automated response systems. Our platform is built on modern cloud infrastructure with 99.99% uptime SLA.

Question 11

How long does implementation take?

Accepted Answer

Cloud deployment can be completed in under 30 minutes. Simply install our lightweight agent on your endpoints, configure your network settings, and you're protected. Enterprise deployments with custom integrations typically take 1-2 weeks with our dedicated onboarding team.

Question 12

Does VaultNet integrate with existing security tools?

Accepted Answer

Yes! VaultNet integrates with popular SIEM systems, firewalls, identity providers (SSO), ticketing systems, and compliance tools. We provide REST APIs and webhooks for custom integrations. Our team can help configure integrations during onboarding.

Question 13

What is the system performance impact?

Accepted Answer

VaultNet is designed for minimal performance impact. Our agent uses less than 2% CPU and 100MB RAM on average. Network monitoring is passive and doesn't introduce latency. Most customers report no noticeable performance degradation.

Question 14

How does the AI threat detection work?

Accepted Answer

Our AI analyzes behavior patterns, network traffic, file operations, and system calls to detect anomalies. It learns your normal baseline and flags deviations that indicate potential threats. The system improves over time as it learns your environment's unique patterns.

Question 15

Is VaultNet compliant with industry regulations?

Accepted Answer

Yes. VaultNet Defense is compliant with SOC 2 Type II, ISO 27001, GDPR, HIPAA, and PCI DSS. We undergo regular third-party audits and maintain comprehensive compliance documentation. Enterprise customers receive compliance reports and audit support.

Question 16

Where is my data stored?

Accepted Answer

Data is stored in SOC 2 certified data centers in your chosen region (US, EU, or Asia-Pacific). All data is encrypted at rest (AES-256) and in transit (TLS 1.3). You maintain full ownership of your data and can export or delete it at any time.

Question 17

How do you handle data privacy?

Accepted Answer

We follow privacy-by-design principles. VaultNet only collects security-relevant telemetry and never accesses personal files or communications without explicit permission. All data processing complies with GDPR, CCPA, and other privacy regulations.

Question 18

What happens if VaultNet detects a threat?

Accepted Answer

When a threat is detected, VaultNet automatically isolates the affected system from your network, alerts your security team, provides detailed threat analysis, and recommends remediation steps. You can configure automatic or manual response actions based on threat severity.

Question 19

Do you have a bug bounty program?

Accepted Answer

Yes! We run a responsible disclosure program and reward security researchers who report vulnerabilities. Rewards range from $500 to $10,000 depending on severity. Visit our security page for program details and submission guidelines.

Question 20

What support options are available?

Accepted Answer

All plans include email support with 24-hour response time. Business plans add chat support and phone support during business hours. Enterprise plans include 24/7 phone support, dedicated account manager, and priority response (1-hour SLA for critical issues).

Question 21

Do you provide training?

Accepted Answer

Yes! All customers receive access to our online training portal with video tutorials, documentation, and best practices guides. Enterprise customers can request on-site training, webinars, and custom training materials for their teams.

Question 22

What is your SLA for uptime?

Accepted Answer

We guarantee 99.99% uptime for our cloud services (less than 4.5 minutes of downtime per month). If we fail to meet this SLA, eligible customers receive service credits. Our status page provides real-time system health information.

Question 23

Can I get help with migration from another security solution?

Accepted Answer

Absolutely! Our team provides migration assistance including data export from your current solution, configuration mapping, and parallel running during transition. Enterprise customers receive dedicated migration support with project management.

Question 24

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your account dashboard. Monthly subscriptions end at the current billing cycle. Annual subscriptions are non-refundable but you retain access until the end of your paid period. We're happy to discuss any concerns before cancellation.

Question 25

What is your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee for first-time customers. If you're not satisfied within the first 30 days, contact support for a full refund. Annual subscriptions are non-refundable after 30 days, but you can downgrade at renewal.

Question 26

How do I add more users to my plan?

Accepted Answer

You can add users anytime from your account dashboard. Additional users are prorated for the current billing cycle. If you exceed your plan's user limit, we'll notify you and help you upgrade to an appropriate plan.

Question 27

Do you offer educational or non-profit discounts?

Accepted Answer

Yes! We offer 50% discounts for accredited educational institutions and registered non-profit organizations. Contact our sales team with your organization details and tax-exempt documentation to apply for the discount.

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